Assist: see the customer's screen and fix it, from inside the ticket.
Centilio Assist is remote support software: start a screen-share or remote session from a Care ticket, with consent, recorded and filed to the customer record.
Planned product · not available yet. Capabilities below describe the intended design.
What Assist is
Assist is for the support that needs eyes on the screen. From a ticket in Care, ask for consent, see the customer's screen or take control, fix it, and file the recording and notes to the customer record.
What it does
- Remote sessions from a Care ticket.
- Consent, recording and notes filed to Relate.
- Works on desktop and mobile browsers.
- Session links that expire.
- Reports on time-to-fix.
How Celia runs it
Celia summarises the session, writes the resolution note and turns the fix into a knowledge-base article if the question will come again.
Who it is for
IT service providers, software companies, and any business that supports customers using its product.
Questions about Assist
These answers describe the planned product, not currently available functionality.
Does the customer need to install anything?
No. Assist runs in the browser with the customer's consent.
Are sessions recorded?
Only with consent, and stored under your roles in Drive.
When is Assist available?
Assist is in the fourth wave of Centilio tools.
Be first when Assist opens.
One login, one record, and the next tool already waiting inside.