Care: support that remembers every customer.
Centilio Care is help desk software for growing businesses: tickets from email, chat and forms in one inbox, a knowledge base, and AI answers drafted from your own documentation.
Planned product · not available yet. Capabilities below describe the intended design.
What Care is
Care is your support inbox that remembers every customer. Questions arrive from email, from Greet on your site and from Ask forms; each is attached to the customer record in Relate, so the person answering knows the history.
The knowledge base writes itself from the answers you give, and Celia drafts replies from it.
What it does
- One inbox for email, chat and form tickets.
- Customer history from Relate on every ticket.
- Knowledge base and help centre on your domain.
- AI-drafted replies from your own articles; a person sends.
- Response-time and satisfaction reports.
How Celia runs it
Celia drafts the reply from your knowledge base, routes the ticket to the right person, and turns repeated questions into articles. Nothing reaches a customer without a person pressing send.
Who it is for
SaaS founders, e-commerce stores, clinics, schools, agencies and anyone answering the same question for the tenth time.
Questions about Care
These answers describe the planned product, not currently available functionality.
Can customers see their tickets?
Yes, through a portal on your domain, alongside the help centre.
Does Care answer customers automatically?
It drafts; a person approves. You can allow automatic answers for questions with an exact article, if you choose.
When is Care available?
Care is in the third wave of Centilio tools.
Be first when Care opens.
One login, one record, and the next tool already waiting inside.