US $0
per business / month
US $0 for one month
For a business answering its first questions
- Unlimited team members
- One support address
- Up to 300 tickets a month
- Help centre with up to 30 articles
- Customer history from Relate
- 50 Celia drafts a month
Centilio CareSafe bloom
CENTILIO CARE / SERVE
Free help desk software to start. One price for the business after.
Care’s proposed pricing has four steps: Free, Pro at $19 a month, Business at $39 a month, and Enterprise by contract — and every person in your business is included on each. Annual prices are proposed monthly equivalents billed for 12 months. Care is not built, so these are proposals and nothing is charged until it ships.
not shipped · wave 3proposed pricesper business, not per agentFree · $19 · $39 · custom
Product design preview · Care has not shipped. All features, screens and prices are proposals.
Care has not shipped yet.
Where Care stands
Care is designed, not shipped.
Everything on this page — the features, the screens, the prices — describes Centilio Care as designed. There is no app and no beta yet, and no launch date. Join the waitlist and you will hear first.
Plans · proposed
Four plans. Everyone included.
Proposed prices per business per month, in US dollars. US-dollar prices exclude applicable taxes. Annual prices are proposed monthly equivalents billed for 12 months.
Enterprise is by contract, for a choice of data region, single sign-on, a contracted support response and custom terms.
US $19
per business / month
US $19 for one month
For a business that answers customers every day
- Everything in Free
- Unlimited tickets and articles
- Up to five support addresses
- Help centre and portal on your domain
- Celia drafts on every ticket, fair use
- Response-time and satisfaction reports
- Saved replies and routing rules
US $39
per business / month
US $39 for one month
For a business with several brands, targets and an auditor
- Everything in Pro
- A help centre for each brand
- Unlimited support addresses
- Business-hours targets and escalation
- Automatic answers for exact-article matches, if you allow them
- Team roles and audit export
Prices are proposals, excluding taxes. Annual totals use the rounded monthly equivalents × 12. No exact 20% discount or available checkout is promised.
The full table
Every feature, by plan.
Help desk software pricing is easier to judge with every line visible. These are the proposed limits; the final table will be published before launch.
| Feature | Free · US $0/mo | Pro · US $19/mo | Business · US $39/mo | Enterprise · custom |
|---|---|---|---|---|
| Team members | Unlimited | Unlimited | Unlimited | Unlimited |
| Tickets | 300 a month | Unlimited | Unlimited | Unlimited |
| Support addresses | 1 | Up to 5 | Unlimited | Unlimited |
| Email, Greet chat and Ask forms in one inbox | ✓ | ✓ | ✓ | ✓ |
| Customer history from Relate | ✓ | ✓ | ✓ | ✓ |
| Help articles | Up to 30 | Unlimited | Unlimited | Unlimited |
| Help centre and portal on your domain | — | ✓ | ✓ | ✓ |
| A help centre for each brand | — | — | ✓ | ✓ |
| Celia’s drafted replies | 50 a month | Fair use | Fair use | Fair use |
| Saved replies and routing rules | — | ✓ | ✓ | ✓ |
| Response-time and satisfaction reports | — | ✓ | ✓ | ✓ |
| Business-hours targets and escalation | — | — | ✓ | ✓ |
| Automatic answers for exact-article matches | — | — | Off by default | Off by default |
| Roles and a trail of every reply | ✓ | ✓ | ✓ | ✓ |
| Team roles and audit export | — | — | ✓ | ✓ |
| Data region, single sign-on, contract | — | — | — | ✓ |
| Price per month, proposed | $0 | $19 | $39 | Custom |
About the price
What is metered, and what is free.
Help desk software costs usually grow with the team. Care’s proposed price grows with what the business needs instead.
Team members are free on every plan, including Free. Tickets are capped only on Free, at 300 a month. Celia’s drafts are capped on Free at 50 a month and included on paid plans under a fair-use allowance we will publish before launch.
Care will share one login and one bill with the other Centilio tools you use. How bundles are priced will be published before launch; we are not promising a bundle discount today.
No onboarding fee is proposed, monthly plans carry no contract, and your tickets, articles and contacts stay exportable if you leave.
The model
Why per business rather than per agent.
Many help desks charge for each agent, as of research in 2026. That suits a contact centre with forty people answering; it is expensive for a shop where five people answer now and then.
The owner who answers on Saturdays
Included on every plan.
The part-timer
Included, with their own login and their own name on each reply.
The person who knows where the parcel is
Included — and able to answer directly instead of being forwarded to.
The accountant who reads refund requests
Included, with a read-only role.
Questions
About pricing and billing.
Will Care have a free plan?
Yes, as proposed: Free for unlimited team members, one support address, up to 300 tickets a month, a help centre with 30 articles and 50 Celia drafts a month. It is meant for a business finding its feet, not a trial that expires.
Is Care the best free help desk software?
We cannot say that about a product that has not shipped. What we can say is what the free plan is designed to include, and that it does not charge for team members. Judge it when it opens.
Why per business rather than per agent?
Because in a small business the person who knows the answer is rarely a full-time agent. Charging for each of them pushes people to forward questions instead of answering them. One price for the business keeps everyone in the queue.
Are these prices final?
No. They are proposed and may change before launch. Nothing is charged until Care ships, and the waitlist will see the final prices first.
Which currency will I be billed in?
US dollars on this page; rupee prices are on the India pages. Payment arrangements and applicable taxes will be confirmed at launch.
What happens if I go over a Free limit?
Nothing is lost: tickets over the limit still arrive and wait, and you can answer them by moving to Pro or waiting for the next month. A customer’s email is never bounced because of a plan limit.
Is there a price for annual billing?
Annual prices are proposed at $15 a month for Pro and $31 a month for Business, billed for 12 months. Like every price here, that is a proposal until launch.
Be told when Care opens.
Care is in the third wave of Centilio tools. Join the waitlist and you will hear first — with the final plans, the import steps for your current help desk and an honest list of what is in the first release.