One record
The ticket, the order and the last conversation sit on the same customer record in Relate, with no connector to maintain.
Centilio CareSafe bloom
CENTILIO CARE / SERVE
Care features: customer support and IT help desk software, by plan.
Everything Centilio Care is designed to do, on one page: the inbox, the customer’s history, the knowledge base, Celia’s drafts, the reports and the controls, each marked with the proposed plan it lives on. Care is built for customer questions first; an internal IT or HR inbox works the same way. Nothing here is running yet.
not shipped · wave 36 feature groupsFree, Pro, Business, EnterpriseCelia drafts · a person sends
Product design preview · Care has not shipped. All features, screens and prices are proposals.
Care has not shipped yet.
Where Care stands
Care is designed, not shipped.
Everything on this page — the features, the screens, the prices — describes Centilio Care as designed. There is no app and no beta yet, and no launch date. Join the waitlist and you will hear first.
Every feature, by plan
Help desk software solutions, in six chapters.
Inbox, customer history, knowledge base, Celia, reports and control. Each item ends with the proposed plan it lives on.
6 feature groups
Proposed at launch unless marked after launchOne inbox for email, chat and form tickets.
Inbox
Read capabilities
- Email, Greet chats and Ask form answers arrive as tickets in one queue. Free
- Owners, statuses, internal notes and mentions on every ticket. Free
- Up to five support addresses, each with its own queue and signature. Pro
- Saved replies and routing rules by address, topic or customer. Pro
- Unlimited addresses, one per brand or team. Business
Proposed at launch unless marked after launchThe customer’s history beside every reply.
Customer history
Read capabilities
- Past tickets beside the reply box for every contact. Free
- The customer record from Relate — orders, deals, conversations — on every ticket. Free
- The last promise made to this customer, pinned so the next person keeps it. Free
- Tickets filed to the customer record for sales and accounts to see. Pro
Proposed at launch unless marked after launchA knowledge base and help centre that grow from your answers.
Knowledge base
Read capabilities
- Help articles written in Care and searchable by customers, up to 30. Free
- Draft articles from questions that repeat, suggested by Celia. Free
- Unlimited articles, and a help centre and portal on your own domain. Pro
- A separate help centre for each brand. Business
Proposed at launch unless marked after launchDrafted replies from your own articles; a person sends.
Celia
Read capabilities
- Drafted replies with the source article shown, 50 a month. Free
- Drafts on every ticket under a fair-use allowance. Pro
- Routing by topic and language to the person who usually answers. Pro
- Automatic answers for exact-article matches, off by default. Business
Proposed at launch unless marked after launchResponse-time and satisfaction reports.
Reports
Read capabilities
- First-response and resolution times, by day and by person. Pro
- Satisfaction after each solved ticket. Pro
- The questions asked most this week, with the article that answers each. Pro
- Business-hours targets and escalation when a ticket waits too long. Business
Proposed at launch unless marked after launchRoles, a trail of every reply, and your own rules.
Control
Read capabilities
- Roles from Centilio Account: owner, admin, agent and read-only. Free
- A trail of who drafted, edited and sent every reply. Free
- Team roles, so each team sees its own queue, and an audit export. Business
- A choice of data region and single sign-on. Enterprise
No matches. Clear the search or choose another group.
Views of Care, designed and not yet built.
Sample screens, not connected services.
Celia in every chapter
What Celia drafts, and what you approve.
In every chapter the split is the same: Celia prepares, a person decides. This is the whole list.
| Where | Celia prepares | A person decides |
|---|---|---|
| New tickets | Topic, language and a suggested owner | Who actually takes it |
| Replies | A draft from your articles and past answers, with the source shown | Every word that is sent |
| Knowledge base | A draft article when a question keeps repeating | Whether it is published, and what it says |
| Reports | A weekly note on what customers asked most and where they waited | What to change |
| Automatic answers | An answer for an exact-article match, only if switched on | Which articles may answer alone — off by default |
Customers and staff
Using Care as an IT help desk, honestly.
Help desk service software for customers and for your own staff share most of a job: a queue, an owner, a status, an article. Care is designed for the first and works for the second.
Point an internal address — it@ or help@ — at Care and staff requests become tickets with owners, notes and articles, exactly like customer ones. Roles from Centilio Account keep internal requests visible only to the people who handle them.
What Care is not designed to be: an IT asset inventory, a change-management system or a device manager. If you need those, a dedicated IT service management tool is the right choice, and we would rather say so than stretch the word “help desk” to cover it.
Where Care differs
The best help desk software is the one your team keeps open.
Every serious help desk has an inbox and a knowledge base. Where Care is designed to differ is the customer record it shares with the rest of Centilio, a price for the business instead of the agent, and drafts a person approves.
One price for the business
Proposed: Free, then $19 a month on Pro, with every team member included.
Drafts, not autopilot
Celia drafts and a person sends. Automatic answers are off until you allow them, article by article.
Questions
Feature questions.
Which features are on the free plan?
The proposed Free plan includes the shared inbox for one support address, customer history from Relate, a help centre with up to 30 articles and 50 Celia drafts a month, for unlimited team members. Paid plans add your own domain, reports, more addresses and more control.
Can Care handle internal IT requests?
Yes, the same way it handles customer questions: an internal address becomes a queue with owners, notes and articles. It is not designed for asset inventories, change management or device control.
Does every feature need Relate?
No. Care keeps its own contact for every person who writes in. When Relate is in use, the ticket attaches to the full customer record instead, with orders and conversations.
Which channels does Care take tickets from?
Email to your support addresses, chat conversations from Greet and answers from Ask forms. Phone and social channels are not part of the design today, and we will not list them until they are.
Can I write my own rules?
On Pro, rules route tickets by address, topic or customer and set priorities. On Business, you add business-hours targets and escalation when a ticket waits too long. Rules never send a reply on their own.
Is anything on this page available now?
No. Every feature here is designed, not shipped. The waitlist hears first when Care opens, along with a list of what is in the first release.
Be told when Care opens.
Care is in the third wave of Centilio tools. Join the waitlist and you will hear first — with the final plans, the import steps for your current help desk and an honest list of what is in the first release.