Keeps the conversation on its record
A thread about a customer stays on that customer, so the history survives the people who wrote it.
Centilio ConnectCommon thread
CENTILIO CONNECT / WORK
Team chat app security, designed for the client in the channel.
Chat is where a business is most candid: prices, problems and people. Connect is designed so that candour stays inside the business — sign-in through Account, roles that decide who reads and who posts, guests who see only their own channel, and a trail of who changed what. These are proposed controls for a product that is not built yet.
not shipped · wave 3proposed controls, not certificationssign-in through Accountguests by role
Product design preview · Connect has not shipped. All features, screens and prices are proposals.
Connect has not shipped yet.
Everything on these pages — the screens, the features, the prices — is Centilio Connect as designed, not a product you can open today. Connect is in the third wave of Centilio tools: there is no app, no beta and no launch date yet, and we would rather show you the whole design and say so than publish a page that says "coming soon" and nothing else. Join the waitlist and you will hear first. The controls below are design requirements, not verified certifications or a claim of legal compliance.
Boundaries
What Connect is designed to keep, and what it never does.
Keeps files in Drive
Files shared in chat are filed in Drive with their thread, under Drive's sharing rules, not scattered through messages.
Keeps who did what
Invitations, role changes, exports and archives are written to an audit trail on Business.
Never posts on your behalf
Celia drafts summaries, tasks and replies; a person approves before anything is sent or created.
Never shows a guest another channel
A client sees their own channel and nothing else — not other customers, not the member list.
Never answers from what you cannot see
Celia works inside the permissions of the person asking, and shows the source of every answer.
Roles and audit
Who can read, post, invite and export — set once in Account.
People, teams and roles are set once in Centilio Account and honoured in Connect, so a person who leaves loses access everywhere at once. Owners and admins decide who may create channels, invite guests and export history.
Every change that matters — a guest invited, a role changed, a channel archived, a retention rule set — is written to the audit trail on Business, with who did it and when.
- Owner, admin, member and guest roles
- Channel permissions for read, post and download
- Retention rules per channel on Business
- Audit trail and export on Business
- Legal hold and custom retention on Enterprise
Clients and partners
Invite a client without opening the whole business.
Lists of the best secure team chat apps for small business rarely ask the question that matters most to a services firm: what exactly does the client see?
Their channel only
A guest is invited into named channels and sees nothing else: not the member list, not other customers, not search beyond their channels.
A login, not a shared password
Guests sign in through Account with their own login, so access ends when you remove them, not when someone remembers to change a password.
On the record
The conversation with a client stays on the client's record, so it is still there when the person who ran the account moves on.
Standards
Design requirements, stated before the code exists.
Connect is not built and has not been audited. What follows are requirements we are holding ourselves to in public, and this page will be rewritten with what is actually true on the day it ships.
- Encryption in transit and at rest
- Sign-in with MFA and passkeys through Account
- Data kept inside your organisation's space
- Export of your history at any time
- Regional residency on Enterprise, on request
- No compliance claim until it is independently verified
Questions
About data, access and clients.
Is Connect secure today?
Connect is not built, so there is nothing running to secure and nothing we can claim. These are the controls it is designed with; the page will state what is verified when it ships.
Can a client see our internal channels?
No. Guests see only the channels they are invited to, with the role you give them. Internal channels, the member list and other customers' threads are outside their view.
Who can export our chat history?
Owners, and the admins they allow. Exports are proposed to be written to the audit trail on Business, so you can see who exported what, and when.
What happens when someone leaves?
Remove them in Account and their access to Connect ends with every other Centilio tool. Their messages stay on the records they belong to, so the history does not leave with the person.
Does Celia see everything?
Celia answers within the permissions of the person asking. It can use only the channels and records that person can already see, and it shows where each answer came from.
Does Connect have security certifications?
Not yet, and we will not claim one before it is independently verified. Connect is not built; certifications are earned by running products, not by pages.
Where is our data stored?
Inside your organisation's own space on the Centilio platform. Regional residency is proposed for Enterprise; the regions will be named on this page when Connect ships.
Common thread · Work
Be first when Connect opens.
Connect is in the third wave. Join the waitlist and you will hear before the announcement. One login, one record, and the next tool already waiting inside: Account and Drive, the two tools Connect is designed to sit on, are live today.