Microsoft fits
an organisation already on Dynamics 365 that wants chat inside the same customer service setup and has people to configure it.
Centilio GreetA hello returned
CENTILIO GREET / SELL
Looking at Microsoft live chat software? Here is the fair comparison.
Microsoft's chat for website visitors is a channel inside Dynamics 365, its customer service and contact centre software. Greet is designed for a small business that wants website chat without a platform project: answers from its own articles, leads in Relate and bookings in Book. Microsoft's software is shipped; Greet is not.
not shipped · wave 3facts as of research in 2026corrections welcome
Product design preview · Greet has not shipped. All features, screens and prices are proposals.
Greet has not shipped yet.
Greet has not shipped; Microsoft's customer service software has. If your organisation already runs Dynamics 365, its chat is a real option this week. This page compares the two designs on facts that rarely change.
Side by side
Centilio Greet and Microsoft, on stable facts.
As of research in 2026. Check Microsoft's own pages for current plans and prices; we do not quote them here.
| Centilio Greet | Microsoft | |
|---|---|---|
| Category | Live chat for websites, part of Centilio | Customer service and contact centre software (Dynamics 365) |
| How chat fits | The product itself | One channel inside Dynamics 365 |
| Where a lead goes | A conversation in Relate, Centilio's CRM | Dynamics 365 records |
| Pricing model | Per business (proposed) | Per user |
| Shaped for | Small businesses without an IT team | Organisations running Dynamics 365 |
| Stage | Not shipped · wave 3 | Shipped |
Where each one fits
When Microsoft is the better choice, and when Greet is designed to be.
Both can be right. It depends on the shape of your business.
Greet is designed for
a small business without an IT team, where the owner sets it up, everyone answers, and the next step is a lead or a booking.
Not sure?
Count who will configure it. If the answer is nobody, a tool designed to be set up by the owner is the safer bet.
If you switch, later
What moving from Microsoft would take.
Import tools are not built; this is the proposed path.
- Export the transcripts and contact records you need from Dynamics 365.
- Bring your saved replies and help articles into Care, so Celia can answer from them.
- Bring contacts into Relate, so returning customers are recognised.
- Run both on different pages, then move the snippet last.
Questions
About Microsoft and switching.
Is Greet a Microsoft alternative today?
No. Greet is not built. It is designed as an alternative for small businesses that want website chat without configuring a customer service platform.
Is this about Microsoft Teams?
No. Teams is for conversations inside your organisation and with people you invite. Chat with website visitors, in Microsoft's range, sits in Dynamics 365.
How is the pricing different?
As of research in 2026, Microsoft prices its Dynamics 365 customer service applications per user. Greet's proposed pricing is per business: Free, then $19 or $39 a month.
Do I need Dynamics 365 for Microsoft's website chat?
As of research in 2026, Microsoft's website chat is part of its Dynamics 365 customer service applications. Check Microsoft's own pages for current packaging.
Will Greet connect to Dynamics 365?
No connection is promised. Greet is designed around Relate; if an outside connection is built, it will be listed on the integrations page.
Where can I check Microsoft's current plans?
On Microsoft's own Dynamics 365 pricing pages. We do not quote their prices because they change, and an out-of-date number is worse than none.
Be told when Greet opens.
Greet is in the third wave, after Care. Leave your name and you will hear before the announcement, with the final plans and prices.