Zendesk fits
a support team that lives in tickets, wants chat in the same queue, and is comfortable paying for each agent.
Centilio GreetA hello returned
CENTILIO GREET / SELL
Looking at Zendesk live chat software? Here is the fair comparison.
Zendesk is a mature customer service suite, and chat is one channel inside it. Greet is designed as chat first, for a small business that wants answers from its own articles, leads in a CRM and bookings in the same conversation. Zendesk is shipped; Greet is not.
not shipped · wave 3facts as of research in 2026corrections welcome
Product design preview · Greet has not shipped. All features, screens and prices are proposals.
Greet has not shipped yet.
Greet has not shipped; Zendesk has, for years. If you need chat this week, Zendesk is a real option. This page compares the two designs on facts that rarely change.
Side by side
Centilio Greet and Zendesk, on stable facts.
As of research in 2026. Check Zendesk's own pages for current plans and prices; we do not quote them here.
| Centilio Greet | Zendesk | |
|---|---|---|
| Category | Live chat for websites, part of Centilio | Customer service suite: tickets, messaging and a help centre |
| How chat fits | The product itself | One channel in the suite, next to tickets |
| Answers come from | Your articles in Care | The help centre in Zendesk |
| Where a lead goes | A conversation in Relate, Centilio's CRM | Zendesk's customer records |
| Pricing model | Per business (proposed) | Per agent |
| Shaped for | Small businesses where everyone helps | Support teams working in tickets |
| Stage | Not shipped · wave 3 | Shipped, mature |
Where each one fits
When Zendesk is the better choice, and when Greet is designed to be.
Both can be right. It depends on the shape of your business.
Greet is designed for
a small business where everyone helps, chat is the front desk, and the next step is a lead or a booking rather than a ticket.
Both, for a while
Nothing stops you keeping Zendesk for support and trying Greet on one page when it opens.
If you switch, later
What moving from Zendesk would take.
Import tools are not built; this is the proposed path.
- Export your help centre articles and bring them into Care, so Celia can answer from them.
- Export the transcripts you need to keep before you close anything.
- Run both on different pages for a few weeks.
- Move the snippet last.
Questions
About Zendesk and switching.
Is Greet a Zendesk alternative today?
No. Greet is not built. It is designed as an alternative for small businesses that want chat as the front desk rather than as a channel into tickets.
Does Greet have tickets?
Not by itself. A conversation that needs follow-up is designed to become a ticket in Care, Centilio's help desk, which is also on the way.
How is the pricing different?
As of research in 2026, Zendesk prices per agent. Greet's proposed pricing is per business: Free, then $19 or $39 a month, with everyone who answers included.
Can Greet answer from my Zendesk help centre?
Not directly. The proposed path is to bring your articles into Care, which is where Celia answers from.
Is Zendesk a good choice?
For many support teams, yes. It is mature and widely used. Greet is designed for a different shape of business, not as a claim that Zendesk is wrong.
Where can I check Zendesk's current plans?
On Zendesk's own pricing page. We do not quote their prices because they change, and an out-of-date number is worse than none.
Be told when Greet opens.
Greet is in the third wave, after Care. Leave your name and you will hear before the announcement, with the final plans and prices.