Choose Freshdesk if
You need a help desk today, your team is budgeted by agent, and you want it from a company that also sells CRM and other business software.
Centilio CareSafe bloom
CENTILIO CARE / SERVE
Comparing Freshdesk help desk software with Care, fairly.
Freshdesk is Freshworks’ help desk and it is available today; Care is designed, not built. Both put tickets in a shared inbox with a knowledge base beside them. The differences are in the design around the ticket: Care is proposed at one price for the business, shares its customer record with Centilio Relate, and drafts replies a person approves.
not shipped · wave 3facts as of research in 2026per agent vs per businessno prices quoted
Product design preview · Care has not shipped. All features, screens and prices are proposals.
Care has not shipped yet.
Where Care stands
Care is designed, not shipped.
Everything on this comparison — the features, the screens, the prices — describes Centilio Care as designed. There is no app and no beta yet, and no launch date. Join the waitlist and you will hear first.
Side by side
Centilio Care and Freshdesk, side by side.
Stage, category, approach and pricing model, as of research in 2026. Check Freshworks’ own pages for today’s plans and prices; we do not quote them.
| Centilio Care | Freshdesk | |
|---|---|---|
| Stage | Designed, not shipped · wave 3 | Available |
| Category | Help desk inside a suite of small-business tools | Help desk from Freshworks |
| Approach | One inbox for email, chat and forms; Celia drafts, a person sends | A dedicated help desk within the Freshworks family of business software |
| Customer record | Shared with Centilio Relate in the same login | Kept in Freshdesk; Freshworks also sells a CRM |
| Pricing model | Per business, proposed; every team member included | Per agent, on paid plans |
Choosing
Where each one fits.
Choose Centilio Care if
You can wait for it, you use or plan to use other Centilio tools, and you want one price for the business with drafts a person approves.
The difference
Same ticket, different shape around it.
Both put tickets in a shared inbox with a knowledge base beside them. The differences are the price model and where the customer record lives.
Freshdesk’s paid plans are priced per agent, as of research in 2026, which fits a team of full-time agents. Care is proposed per business, which fits a small team where many people answer a few tickets each. Care’s customer record is Relate’s, so the ticket, the order and the last conversation sit on one record without a connector.
Switching path
Switching later, without a bad week.
Choosing a Freshdesk alternative is mostly about the move: articles and history first.
- Export contacts, articles and past tickets from Freshdesk with its own export tools
- Import them into Care — planned for launch, with the exact steps published first
- Point a second address at Care and run both for two weeks
- Move your main support address when the team trusts the new queue
- Keep the old tool read-only until its subscription ends
Questions
About Freshdesk and Care.
Is Care a Freshdesk alternative?
It is designed to be one for small teams that use, or plan to use, other Centilio tools. Freshdesk is available today; Care is not built yet.
How is Freshdesk priced?
As of research in 2026, Freshdesk’s paid plans are priced per agent. Check Freshworks’ own pricing page for current plans and figures.
What does Care do differently?
Care is designed to share its customer record and website chat with the rest of Centilio in one login, to charge one price for the business, and to have Celia draft replies a person approves. Freshdesk is a dedicated help desk within the Freshworks family.
Can I move from Freshdesk to Care?
The plan is an import of contacts, articles and past tickets from a CSV export, with both tools running side by side until you move your support address. The exact steps will be published before launch.
Does Care include a knowledge base like Freshdesk?
Yes, as designed: help articles customers can search, a help centre on your domain on Pro, and draft articles Celia suggests from repeated questions. For Freshdesk’s own knowledge base features, see its pages.
When can I try Care?
Not yet. Care is in the third wave of Centilio tools and has no launch date. The waitlist hears first.
Be told when Care opens.
Care is in the third wave of Centilio tools. Join the waitlist and you will hear first — with the final plans, the import steps for your current help desk and an honest list of what is in the first release.