The owner
The 9 pm visitor becomes a 9 am call, with their name, their need and the page they were on, instead of a bounce in an analytics report nobody reads.
Centilio GreetA hello returned
CENTILIO GREET / SELL
Live chat software that hands the conversation to a person.
Centilio Greet is the conversation on your website. It is designed to answer from your own articles in Care, recognise a returning customer from Relate, book the visit through Book, and hand to a person the moment the question is real, with the whole transcript so nobody asks twice. It is the front desk that never says "someone will get back to you". Proposed pricing is per business, not per agent: free to start, then ₹799 a month for everyone who answers.
not shipped · wave 3answers only from your articlesa person one tap awayper business, not per agent
Product design preview · Greet has not shipped. All features, screens and prices are proposals.
Greet has not shipped yet.
Everything on these pages — the screens, the features, the prices — is Centilio Greet as designed, not a product you can open today. There is no beta and no list of users, and we would rather show you the whole design and say so than publish three sentences and a countdown. Greet is in the third wave, after Care. Join the waitlist and you will hear first.
Who it is for
For any business with a website and no one watching it at 9 pm.
Website chat for small business is not about a bubble in the corner of the page. It is about the visitor who has one question, at the wrong hour, and leaves when nobody answers.
Most small businesses already know their questions: the hours, the price of a visit, whether you cover their area, whether there is a slot this week. Greet is designed to answer those from what you have already written, take the details when it cannot, and put a real person in front of the questions that need one. Here is what that changes for each person who touches the website.
The front desk
The same ten questions answered from your articles, all evening and all weekend, so the phone is free for the calls that need a voice.
Whoever sells
A lead arrives in Relate with what the visitor asked and what they were told, so the first call starts in the middle, not at hello.
Whoever fixes problems
A hand-off arrives with the full transcript. Nobody types their problem twice, and nobody on your team has to start with "could you explain again?"
How it works
Answer, ask, book, hand over.
Four verbs, in the order a good receptionist uses them. Greet is designed to do them in the same order, and to stop at the first one that settles the visitor's question.
Every step is written to the same conversation record, so whoever picks it up tomorrow morning sees exactly what happened tonight, including what Celia said and where it came from.
1 · Answer
Celia replies from the articles you have published in Care and shows which article it used. If the articles do not cover the question, it says so instead of guessing.
2 · Ask
When the next step needs details, it asks what a receptionist would: name, what they need, how to reach them, when suits. Nothing more, and one question at a time.
3 · Book
If the next step is a visit or a call, the visitor picks a time from your Book calendar without leaving the chat, and pays a deposit where your booking type asks for one.
4 · Hand over
The moment a question is real — a complaint, an emergency, a price that depends on the job — a person gets the conversation with everything said so far.
Try it · the console as designed, sample data
Ask it a question. Watch it answer, or hand over.
This is Greet's conversation console with fictional data from a home services business: five visitors, one evening. Open a conversation to see which article Celia answered from, the urgent one it handed to a person, the visit booked inside the chat, and the lead it took when the articles ran out. The component runs in your browser; the product behind it is not built yet.
Celia in Greet
Celia answers what your articles answer. A person takes the rest.
Most AI chat for website visitors is built to sound sure. Celia is designed to be right, or to say plainly that it does not know.
Celia answers what your articles already answer, asks the questions a receptionist would, and hands over the moment the conversation needs a person. It never invents an answer; it says what it does not know.
It does not quote a price your articles do not state, promise a time your calendar does not show, or argue with an upset customer. It notices the questions it could not answer and drafts the article that would have answered them, for a person to edit and publish in Care before Celia ever uses it.
That is the Centilio rule — Celia prepares, a person approves — applied to a live conversation. What Celia says to a visitor, a person approved first, as an article. Everything new, a person decides.
Features
Business live chat software, built around five jobs.
One feature group for each job Greet is designed to do, each marked with the plan it is proposed for. The full list, with the control features, is on the features page.
5 feature groups
Proposed at launch unless marked after launchChat on your site, answered from your own articles.
Answers
Read capabilities
- Answers from your articles. Celia replies only from articles published in Care, and names the one it used. Free
- Says when it does not know. No guessing: the visitor is told plainly and offered a person or a call back. Free
- Honest opening hours. Outside your hours the widget says when a person will reply, instead of pretending someone is there. Pro
- Gaps become drafts. Questions Celia could not answer are collected and drafted as new articles for a person to approve. Pro
Proposed at launch unless marked after launchLead capture straight into Relate.
Leads
Read capabilities
- Name, need and contact. Asked in the conversation, one question at a time, and filed in Relate as a new conversation. Free
- The page they were on. Every lead carries the page and the question that started it, so you know what brought them. Free
- Only the questions you set. No forms inside the chat and no fields you would never read. Free
- Returning customers recognised. Someone already in Relate is greeted as a customer, with the last conversation in view for your team. Pro
Proposed at launch unless marked after launchBooking and payment inside the chat.
Booking
Read capabilities
- Book a time without leaving. The visitor picks a slot from your Book calendar inside the conversation. Pro
- Confirmations and reminders from Book. The booking lives in Book, so the chat does not have to remember it. Pro
- Deposits where you ask for one. If a booking type takes a deposit in Book, the visitor pays on a secure payment page, never by typing card details into the chat. Business
Proposed at launch unless marked after launchHand-off to a person with the full transcript.
Hand-off
Read capabilities
- One tap to a person. The visitor can ask for a person at any point, and Celia steps aside. Free
- The full transcript travels. Whoever picks it up sees every message, the article used and the details taken. Free
- Email alert when someone waits. If nobody has replied in the time you set, the right person hears about it. Free
- Saved replies. The answers your team types every day, shared and kept current. Pro
- Routing by page or team. Questions from the pricing page go to whoever quotes; complaints go to whoever fixes. Business
Proposed at launch unless marked after launchWorks on Site and on any website.
Anywhere
Read capabilities
- Built into Site. On a Centilio Site page, Greet is a switch in settings, not a snippet. Free
- Any other website. One snippet, pasted once, whatever your website is built with. Free
- Your look. Your colours, your name and your greeting on the widget. Pro
- Several websites. One team answering for more than one website, each with its own articles. Business
No matches. Clear the search or choose another group.
Views of Greet, designed and not yet built.
Sample screens, not connected services.
Works with Centilio
Live chat website software that knows the rest of your business.
A chat widget on its own knows nothing about you. Greet is designed to sit between four Centilio products, inside one login, so the conversation can use what the rest of the business already knows.
Each product you add removes a step someone would otherwise do by hand: copying a lead into a spreadsheet, checking a diary, pasting an answer from a document. None of the four is built yet; their stages are shown on each card.
Care · on the way
The articles Celia answers from, and the help desk inbox where a conversation becomes a ticket when it needs follow-up.
Relate · coming next
The lead, filed as a new conversation on the customer record; the returning customer, recognised.
Book · coming next
The time slot, chosen inside the chat, with confirmations, reminders and deposits handled by Book.
Site · on the way
The website itself, with Greet switched on in settings rather than pasted in.
Trust
What a visitor tells you stays with your business.
Live chat customer support software holds names, phone numbers and problems people would not post in public. Greet is designed around that fact.
Transcripts belong to your organisation and are visible only to the roles you set in Account. Celia answers only from your published articles and is designed never to train on your conversations. Card details are never typed into the chat: a deposit opens a secure payment page. Encryption in transit and at rest is planned on the same platform as the Centilio tools available now. None of this is running yet, and the security page says exactly what is designed and what is not.
Pricing · per business · proposed
Everyone who answers is included.
Proposed, in rupees, plus GST: Free for one website, then ₹799 or ₹1,599 a month per business, with Enterprise priced with you. Nothing is charged until Greet ships.
Full pricing and the plan table →
₹0
per business / month
₹0 for one month
For a website that gets a few questions a day
- One website
- Everyone on the team can answer
- Celia answers from your articles, 100 conversations a month
- Lead capture into Relate
- Full transcript on every hand-off
- Email alert when a visitor waits
₹799
per business / month
₹799 for one month
For a business that answers chat every day
- Everything in Free
- Unlimited conversations
- Booking through Book inside the chat
- Opening hours and an honest away message
- Returning customers recognised
- Saved replies and your own colours
₹1,599
per business / month
₹1,599 for one month
For several websites, teams and rules
- Everything in Pro
- Several websites
- Routing by page or team
- Deposits inside the chat
- Reports: waiting time, hand-offs, leads
- Transcript export and retention
Prices are proposals, excluding taxes. Annual totals use the rounded monthly equivalents × 12. No exact 20% discount or available checkout is promised.
Questions
Live chat questions, answered plainly.
The questions people ask before they choose a chat tool, answered for Greet as designed.
Can I use Greet today?
No. Greet has not shipped: there is no app, no beta and no list of users. These pages are the product as designed, and the console above is that design running in your browser with fictional data. Join the waitlist and you will hear first.
When is Greet available?
Greet is in the third wave, after Care. We will not publish a date until we can keep it, and the waitlist hears before anyone else.
Will Greet make things up?
No. It answers from your own content and says when it cannot; a person is one tap away. If an answer is not in a published article, Celia does not give one.
Can Greet capture leads?
Yes. Name, need and contact go straight into Relate as a new conversation, with the page the visitor was on and what they were told.
What makes the best live chat software for a small business?
Three things, in this order: it answers correctly or not at all, it gets a person in quickly when it should, and what it learns lands where your team already works. Greet is designed around those three. Judge every tool on them, including this one.
Do I need someone watching the chat all day?
No. Celia answers what your articles cover at any hour and takes details for everything else. Outside your hours, the widget says when a person will reply instead of pretending someone is there.
Does it work on my current website?
It is designed to. On a Centilio Site page it is a switch in settings; on any other website it is one snippet, pasted once.
Is it priced per agent?
No. The proposed pricing is per business: Free, then ₹799 a month on Pro and ₹1,599 on Business, with everyone who answers included.
Be told when Greet opens.
Greet is in the third wave, after Care. Leave your name and you will hear before the announcement, with the final plans and prices.