Live chat software with CRM integration, built in rather than bolted on.
Greet is designed to work with four Centilio products in one login: Care for the answers, Relate for the customer record, Book for the visit and Site for the website. Outside tools will be listed only when they are built.
Product design preview · Greet has not shipped. All features, screens and prices are proposals.
Greet and the four products it connects to are not available yet: Relate and Book are coming next, Care and Site are on the way. What follows is how they are designed to work together.
Four Centilio products, one conversation.
Each product shares one login and one record with Greet, so nothing is copied between them and there is no integration for anyone to maintain.
Centilio Care · on the way
The articles Celia answers from. A conversation that needs follow-up becomes a ticket in Care's inbox, transcript attached.
Centilio Relate · coming next
A captured lead is filed as a new conversation on the customer record. A returning customer is recognised, and your team sees the last conversation.
Centilio Book · coming next
The visitor picks a time from your Book calendar inside the chat. Confirmations, reminders and deposits are handled by Book.
Centilio Site · on the way
On a Site page, Greet is switched on in settings rather than pasted in, and picks up your colours.
What lands in Relate after a chat.
Most chat tools send a lead somewhere. Greet is designed to file it where the next conversation with that customer happens.
- The visitor's name, need and way to reach them, in their own words
- The page the conversation started on
- What Celia answered, and from which article
- Who picked up the hand-off, and what they said
- The booking, if one was made in Book
Any website, and nothing promised that is not built.
The one outside connection designed from the start is your website.
Greet is designed to run on any website through one snippet, pasted once, whatever the site is built with.
We are not listing other outside integrations, and there is no published API. When either exists, it will be listed here with its stage, the same way the Centilio products are.
About connecting things.
Does Greet work with my CRM?
It is designed around Relate, Centilio's CRM, where leads are filed without an integration. Other CRMs are not promised; if a connection is built, it will be listed here.
Do I need all four Centilio products?
No. Each one removes a step: Care gives Celia articles to answer from, Relate keeps the lead, Book takes the booking and Site hosts the page. Celia's answers depend on articles in Care.
Will it work on a website not built with Site?
It is designed to. One snippet, pasted once, on any website.
Is there an API or webhooks?
Not yet. We will not list one before it exists.
What happens to a conversation that needs follow-up?
It is designed to become a ticket in Care with the full transcript, so the follow-up happens in the help desk and not in someone's memory.
Will a booking made in the chat show in my calendar?
Bookings are made in Book, which is designed to sync with your calendar. Greet only shows the visitor the slots Book offers.
Be told when Greet opens.
Greet is in the third wave, after Care. Leave your name and you will hear before the announcement, with the final plans and prices.